Question 1

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You can also order via WhatsApp by clicking "Order on WhatsApp" in your cart.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, and Mobile Money (MTN MoMo, Telecel, AirtelTigo) via Paystack. All payments are processed securely — we never store your card details.

Question 3

Can I pay on delivery?

Accepted Answer

Payment is required before shipping. We accept both card and Mobile Money at checkout.

Question 4

What if my payment fails?

Accepted Answer

Check that your card details or Mobile Money balance are correct, then try again. If the issue persists, contact us at contact@gentechmart.shop or +233 59 611 4755.

Question 5

Do you offer payment plans or installments?

Accepted Answer

No — all orders must be paid in full at checkout.

Question 6

How much does shipping cost?

Accepted Answer

Standard delivery is typically ₵20, calculated at checkout based on your location. Orders over ₵250 qualify for free standard shipping.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery: 3–5 business days. Express: 1–2 business days. Same-day delivery is available in select areas.

Question 8

How can I track my order?

Accepted Answer

Go to "Track Order" in the menu and enter your order number and email. You'll also receive email updates with tracking information.

Question 9

Do you ship outside Ghana?

Accepted Answer

We ship within Ghana only. For international inquiries, email contact@gentechmart.shop.

Question 10

What if I'm not available for delivery?

Accepted Answer

Our carrier will attempt delivery twice, then hold your package at the nearest pickup station for 7 days. You'll receive SMS updates on delivery attempts.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery. Items must be in resellable condition with original packaging. Software, digital products, and customized items are non-returnable.

Question 12

How do I return an item?

Accepted Answer

Email contact@gentechmart.shop or submit a request at /returns. We'll provide a return authorization and shipping instructions — returns without authorization may be refused.

Question 13

How long do refunds take?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the item. You'll receive an email confirmation once the refund is issued.

Question 14

Who pays for return shipping?

Accepted Answer

If we sent the wrong item or it arrived defective, we cover return shipping. Otherwise, return shipping costs are the customer's responsibility.

Question 15

Are your products authentic?

Accepted Answer

Yes. We source exclusively from verified suppliers and personally vet every product before listing.

Question 16

Do products come with a warranty?

Accepted Answer

Most products include a manufacturer warranty. Check individual product pages for warranty details.

Question 17

What if I receive a defective product?

Accepted Answer

Contact us immediately at contact@gentechmart.shop with photos of the defect. We'll arrange a replacement or full refund and cover return shipping.

Question 18

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Email info@gentechmart.shop for wholesale pricing and minimum order quantities.

Question 19

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. An account lets you track orders, save addresses, and view order history.

Question 20

How do I reset my password?

Accepted Answer

Click "Login" → "Forgot Password", enter your email, and follow the instructions sent to you.

Question 21

Can I cancel my order?

Accepted Answer

Yes, before it ships. Contact us at contact@gentechmart.shop or +233 59 611 4755. Once dispatched, you'll need to use the return process instead.

Question 22

What are your business hours?

Accepted Answer

Mon–Fri, 9:00 AM – 6:00 PM. You can place orders online 24/7.

Question 23

How do I contact you?

Accepted Answer

Email: contact@gentechmart.shop · Phone/WhatsApp: +233 59 611 4755 · Or use the Contact page.

Question 24

Where are you based?

Accepted Answer

We're based in Kumasi, Ghana, and deliver nationwide via Ghana Post Address.

Question 25

Do you have a physical store?

Accepted Answer

We're online-only for now. Contact us about pickup options in your area.

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Frequently Asked Questions

🛒Ordering & Payment5 Qs

🚚Shipping & Delivery5 Qs

↩️Returns & Refunds4 Qs

📦Products & Quality4 Qs

👤Account & Orders3 Qs

ℹ️General4 Qs

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