Frequently Asked Questions

Find answers to common questions about ordering, payment, shipping, returns, products, and more.

44 Questions Answered

🛒Ordering & Payment
6 Questions

🚚Shipping & Delivery
7 Questions

↩️Returns & Refunds
6 Questions

📦Products & Quality
6 Questions

👤Account & Orders
6 Questions

🔧Technical Support
4 Questions

🏢Business & Wholesale
3 Questions

ℹ️General
6 Questions

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Frequently Asked Questions

🛒Ordering & Payment6 Questions

How do I place an order?

What payment methods do you accept?

Is it safe to pay online?

Can I pay on delivery?

What if my payment fails?

Do you offer payment plans or installments?

🚚Shipping & Delivery7 Questions

What are your shipping options?

How much does shipping cost?

How can I track my order?

Do you ship internationally?

Can I change my shipping address?

What if I'm not available for delivery?

Do you deliver on weekends?

↩️Returns & Refunds6 Questions

What is your return policy?

How do I return an item?

How long do refunds take?

What items cannot be returned?

Can I exchange an item?

Who pays for return shipping?

📦Products & Quality6 Questions

Are your products authentic?

Do you provide product warranties?

What if I receive a defective product?

Can I see product specifications before buying?

Do you offer bulk discounts?

How do I know if a product is compatible with my device?

👤Account & Orders6 Questions

Do I need an account to place an order?

How do I create an account?

I forgot my password. How do I reset it?

How do I view my order history?

Can I cancel my order?

How do I update my account information?

🔧Technical Support4 Questions

How do I get technical support?

Can I get help with product installation?

What if my product stops working after purchase?

Do you offer repair services?

🏢Business & Wholesale3 Questions

Do you offer wholesale pricing?

Can I become a reseller?

Do you offer corporate accounts?

ℹ️General6 Questions

What are your business hours?

How do I contact customer service?

Where are you located?

Do you have a physical store?

How do I stay updated on new products and deals?

What makes GenTech Mart different?